Refund policy
At JKE USA, we want every customer to feel confident in their purchase. If something isn’t right, we’re here to help. Please review our full return policy below to understand how returns, exchanges, refunds, and restocking fees are handled.
1. Return Window
We offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return.
Returns requested after 30 days will not be accepted.
2. Eligibility Requirements
To qualify for a return, the item must:
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Be in the same condition you received it
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Be unused
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Include all original packaging, manuals, and accessories
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Be accompanied by a receipt or proof of purchase
Items that show signs of use, wear, or damage caused by the customer may not be eligible for a refund.
3. How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we will provide:
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A return authorization
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Instructions on where and how to ship your item
Items returned to us without prior authorization will not be accepted.
For any questions about whether your item is eligible, email us anytime.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us right away so we can:
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Evaluate the issue
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File any necessary carrier claims
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Arrange a replacement or corrective action
We will always make it right for issues caused by shipping damage or fulfillment errors.
5. Equipment Returns & Restocking Fees
Large equipment—such as:
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CRB machines
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OP machines
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Extractors
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Stair tools
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Electric & battery sprayers
may be returned only if the product is unused, undamaged, and in original packaging.
For equipment that is returned for reasons other than defect or damage, a
15% restocking fee will be deducted from your refund.
This fee covers inspection, testing, repackaging, and administrative costs.
6. Non-Returnable Items
The following items cannot be returned:
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Used equipment
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Chemicals, detergents, or liquids that have been opened
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Digital products, eBooks, or downloads
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Sale items or clearance items
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Gift cards
If you have questions about a specific item, please email us before purchasing.
7. Exchanges
If you would like a different item, the fastest method is:
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Start a return for the item you have
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Once your return is approved, place a new order for the product you want
Exchanges are processed as new orders to avoid delays.
8. Refunds
After we receive and inspect your return:
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We will notify you of approval or denial
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Approved refunds will be issued to your original payment method
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Refunds typically process within 10 business days
Please note:
Your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
9. Need Help?
Our team is here to support you at every step.
For return questions, eligibility, or help with an order, reach out anytime:
.